There are emergency procedures in place in multiple states due to extreme weather. Learn More About Emergency Procedures

Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About the Referral Approval Waiver

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Customer Service

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. Each clinic has patient advocates to assist you, or you can email your concerns to usaf.sheppard.82-mdg.mbx.patient-advocate@health.mil
 

Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer

BCACs educate and help you with TRICARE-related inquiries. DCAOs help resolve debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
These offices are in the TRICARE Operations/Patient Administration office on the second floor. Email USAF.Sheppard.82-mdg.list.TOPA-inbox@health.mil for assistance or call 940-676-1347.
 

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.
 

 
 

Contact Us

Phone

Patient Advocate:
Phone: 940-676-2273
Email: usaf.sheppard.82-mdg.mbx.patient-advocate@health.mil

BCAC/DCAO:
Phone: 940-676-6194

Hours

Patient Relations/Advocate:
Monday - Friday 
7:30 a.m. - 4 p.m.

BCAC/DCAO:
Monday - Friday
7:30 a.m. - 4 p.m.

Location

527 Tuskegee Airmen Ave.
Building 500
Don't forget to keep your family's information up to date in DEERS!