Customer Service

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. Each clinic has patient advocates to assist you, or you can email your concerns to usaf.sheppard.82-mdg.mbx.patient-advocate@health.mil

Beneficiary Counseling and Assistance Coordinator and Debt Collection Assistance Officer

BCACs educate and help you with TRICARE-related inquiries. DCAOs help resolve debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. These offices are in the TRICARE Operations/Patient Administration office on the second floor. 

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.