Patient Resources

Customer Service Sheppard Medical Clinic

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  
You can reach the Patient Advocate Office at 940-676-2273. 
Or you can email the Patient Advocate. 
Beneficiary Counseling and Assistance Coordinator (BCAC)
BCACs educate and help you with TRICARE-related inquiries.
You can reach the BCAC Office at: 940-676-6194
Or you can email the BCAC.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us


Patient Relations/Advocate:
Phone: 940-676-2273

Phone: 940-676-6194


Patient Relations/Advocate:
Monday - Friday 
7:30a.m. to 4:00p.m.

7:30 a.m. to 4:00 p.m.


527 Tuskegee Airmen Ave
Building 500
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