There are emergency procedures in place in multiple states due to extreme weather. >>Learn More

Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. >>Learn More

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

About Us

Contact Us

Patient Relations/Advocate

Email the 82nd Medical Group Patient Advocate

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Telephone: 940-676-6194

Interactive Customer Evaluation (ICE)

Contact us on the 82nd Medical Group ICE site.
 

Location: 527 Tuskegee Airmen Ave., Building 500, Sheppard AFB, TX 76311

Telephone: 940-676-2273

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

    Don't forget to keep your family's information up to date in DEERS!