Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Patient Relations/Advocate

Email the 82nd Medical Group Patient Advocate

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Telephone: 940-676-6194

Interactive Customer Evaluation (ICE)

Contact us on the 82nd Medical Group ICE site.
 

Location: 527 Tuskegee Airmen Ave., Building 500, Sheppard AFB, TX 76311

Telephone: 940-676-2273

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

    Don't forget to keep your family's information up to date in DEERS!