About Us

Contact Us

Patient Relations/Advocate

Email Address: usaf.sheppard.82-mdg.mbx.patient-advocate@health.mil

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: (940) 676-6194

Interactive Customer Evaluation (ICE)


Location: 527 Tuskegee Airmen Ave, Bldg 500, Sheppard AFB, TX 76311

Telephone: 940-676-2273

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

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