Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Driving Directions

From From Oklahoma City, Oklahoma

  1. Take I-44 via exit 147A toward Lawton / Dallas, stay on I-44 crossing over the state line.
  2. Take exit 5A toward Sheppard Air Force Base / Missile Road.
  3. Follow Missile Road to entrance to main gate.

From Dallas, Texas

  1. Take I-35W to US-287 towards Wichita Falls.
  2. US-287 will merge with I-44 North.
  3. Use right two lanes at the “Y” to exit 3B toward Sheppard AFB.
Don't forget to keep your family's information up to date in DEERS!