Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Managed Care

Services Provided

Servicing programs include:
Referrals
Virtual out-processing
Registration
Claims
Patient education
Assistance for all international patients.

Referrals

Referrals can be viewed online.

Contact Us

Phone

940-676-1239/4808/6194

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.
Closures
Clinic closed for readiness training on the third Wednesday of the month; full day closure.
Note: All duty hours are subject to change for mission requirements.

Location

527 Tuskegee Airmen Ave, Bldg 500, Sheppard AFB, TX 76311

Don't forget to keep your family's information up to date in DEERS!