Health Services

Case Management

Services include assistance with chronic or multiple health problems, serious illness, lack of family or community support, and/or difficulty following your provider’s plan of care. Case Manager may assist you with obtaining referrals to specialists, hospitals, Home Health Services, Hospice Services, and Occupational, Physical, or Speech Therapy. The goal of Case Manager is to help patients self-advocate, self-direct care appropriately, and make informed decisions regarding their health care.

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Case Management Services

Location: Building 1200, First Floor, Room 1A091, Medical Management Department


  • Monday through Friday, 7:30 a.m. to 4:30 p.m.
  • Closed for lunch from 12 to 1 p.m.
  • Clinic closed for readiness training on the first Wednesday morning of the month; doors open at 12 p.m.
  • Please note: Facility closed for full day of training, October 7
  • All duty hours are subject to change for mission requirements
  • Open to all beneficiaries
  • Contact Case Manager at the number provided to schedule an appointment

Telephone: 940-676-0569

Don't forget to keep your family's information up-to-date in DEERS.