Pharmacy
We fill new prescriptions and refills at no cost for covered medications for all personnel that has any form of TRICARE insurance coverage.
Learn more about eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We dispense prescriptions from all providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment. You must activate the prescription(s). All acute medications such as antibiotics and acute pain medications will be filled and dispensed within 1 hour. All other medications will be ready to pickup within 2 duty days of activation.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can bring a written prescription to our pharmacy. Note: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DOD SHEPPARD EPHCY
- NCPDP/NPI number: 5912072/1902211147
- Phone number: 940-676-6310
- Zip code: 76311
If you bring a written prescription:
Report to the pharmacy in the “Activate Prescription” line.
Activating New Prescriptions
There are multiple ways to activate your prescription.
Option 1: Fastest and Preferred
Text “Get in Line” to (833) 329-4972 or go to https://cxmlink.com/MTF366 to ACTIVATE your electronic prescription(s) after your medical appointment with Q-Anywhere.
Follow the prompts on your mobile device. This process is not for requesting refills on your current prescriptions.
Option 2: In Person
Written prescriptions must be turned in/activated in person at the pharmacy. Electronic prescriptions can also be activated in person.
Requesting Prescription Refills
We have three ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at (940) 251-3479. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up. If you would like to receive pickup reminders or text notifications, please notify a pharmacy staff member at the window.
Option 3: In Person
Processing time varies based on pharmacy staffing and resources.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a controlled prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
The ScriptCenter is a flexible option for picking up your medications outside of our duty hours.
Certain items may not be available from the ScriptCenter, such as refrigerated medications or oversized items.
Sheppard Medical Group Pharmacy Hours
The clinic is open 7:30 a.m. to 4:30 p.m. Monday- Friday. It is closed on the third Wednesday of the month and all federal holidays.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located in the pharmacy lobby, left of the activation windows. or
- Pick up an envelope, take it home, and mail them to the destruction agency.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
- radiological items
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.