Pharmacy
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our customer service assets to help solve problems, answer questions, tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today?
Who We Serve
Pharmacy services are open to all beneficiaries.
How to Fill Prescriptions
All pharmacy services are conducted at the Medical Clinic, first floor of Building 500. Please note that the Sheppard Pharmacy does not automatically fill prescriptions sent to us by providers; all prescriptions require activation.
Instructions
New prescriptions and renewals must be sent electronically. They may be activated in person at the medical facility or by texting ‘Get in Line’ to 833-429-4972.
Written prescriptions must be turned in/activated in person at the pharmacy. Refills should be called in using the pharmacy refill line at 940-676-5709.
New and renewed prescriptions will be ready within three duty days. Same-day services are reserved for acute medications, such as antibiotics, or those prescribed after being released from the hospital.
If being seen by a provider at the clinic for an appointment, check in is required for pharmacy services.
Pharmacy Refill Line
Call 940-676-CARE (2273), option 2, then option 1, or call 940-676-5709. Refills will be ready within five duty days.
Pickup and Reminder Notifications
If you would like to receive a pickup reminder or text notifications, please notify a pharmacy staff member at the window. Prescriptions are held for 10 calendar days before being returned to stock.
Renewals
When prescriptions run out of refills or expire (one year after written date for all prescriptions other than controlled substances, which expire sooner) you must contact the provider to request that a renewal be sent to the pharmacy. We can’t refill an expired prescription or one that has run out of refills.
Drug Eligibility
Sheppard Pharmacy can fill nearly all civilian prescriptions. Some drugs are considered “non-formulary” and will require additional processing time, if we’re able to fill them at all.
Use the TRICARE Formulary Search Tool to see if your medication can be filled at this pharmacy.
Check with Express Scripts at the contact information below before filling prescriptions for non-formulary drugs at retail pharmacies.
Express Scripts
Call 800-282-2881 or visit the Express Scripts website.
Drug Information
Have a question about your medication? Just scan the QR code on your prescription label, using your smartphone! It will connect you to helpful information about the drugs you’ve been prescribed.
- Select “Need an Account?”
- Click the second option “I am one of the following (Service Member, Family Member, DOD Civilian/Contractor”)
- Hit “Continue”
- Complete the personal information requested and follow the rest of the steps
Logging into the MHS GENESIS Patient Portal
- Enter your previously selected DS Logon username and password
- Select the same security image you chose previously
- Accept the Privacy Policy
Messaging your Provider
- From your Dashboard on your Patient Portal, select “Message My Provider”
- Select “Send a Message”
- In the “To” field, type the appropriate provider/clinic
- Type in the prescriptions you needed activated and hit “Send”